1. Who this agreement is with
These terms are between you, the account holder, and SUPERLATIVE SOLUTIONS (PTY) LTD, trading as Superlative Hosting ("we", "us"). By creating an account or using our services you accept these terms. If you accept them on behalf of a business, you confirm that you may do so.
2. Our services
We provide website hosting, domain registration and transfer, and related support, as described on our website when you order. Each hosting plan includes the storage, number of websites, email accounts and databases shown for that plan.
We set up your hosting after your first payment reflects in our bank account. We will tell you when your account is ready.
3. Your account
You must give us accurate contact details and keep them up to date, because we send invoices and important notices by email. You are responsible for keeping your passwords safe and for everything done using your account. We recommend turning on two-factor authentication.
4. Prices and invoices
Prices are shown in South African rand. VAT is only added if we are registered for VAT, in which case it is shown on your invoice.
We issue an invoice for each order and for each renewal. Renewal invoices are sent before your paid period ends. We may change our prices, but a new price only applies from a renewal after we have told you about it.
5. Paying
All payments are made by EFT to the bank account shown on your invoice, using the invoice number as the reference. A payment counts as received when it reflects in our account. You may set up a debit order or recurring payment from your own bank using the client reference shown in your portal, and you are responsible for keeping it up to date and for paying any amount it does not cover.
You can upload proof of payment in your portal to help us match it, but an invoice is only marked as paid once the money has reflected.
6. Referral credit
If you refer a new client who signs up with your link and pays their first invoice, we add a once-off credit to your account, of the amount shown on our website at the time. Credit is used against your future invoices, cannot be exchanged for cash and cannot be transferred.
7. Late payment and suspension
If an invoice is not paid by its due date, we will remind you. If it remains unpaid, we may suspend the related service until the invoice is paid. If an invoice remains unpaid for 30 days after its due date, we may cancel the service and delete its data. We are not responsible for loss caused by suspension or cancellation for non-payment.
8. Cancelling
You can ask to cancel a service from your portal at any time. The service stays active until the end of the period you have already paid for and then does not renew. Payments already made are not refunded, including for any unused part of a period. An order that has not been paid can be cancelled at no charge.
We may cancel a service or close an account that breaks these terms or our acceptable use policy, and in serious cases we may do so without notice.
9. Domains
Domain registrations are subject to the rules of the relevant registry. A domain is registered in your name as registrant. It is your responsibility to renew your domain, and we send renewal invoices to help you do this. If a domain renewal invoice is not paid in time, the domain may expire and could become available to others.
10. Your content and backups
You own the content you put on your hosting. You are responsible for it being lawful and for keeping your own copies. While we take reasonable care of the systems your website runs on, you should keep your own backups of anything important.
11. Availability
We work to keep your website available but we do not guarantee that the service will always be uninterrupted or error free. Maintenance, problems with our providers, or events outside our control may cause interruptions.
12. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits or lost data, and our total liability to you for any claim is limited to the amount you paid us for the affected service in the three months before the claim arose. Nothing in these terms limits rights you have under the Consumer Protection Act that cannot be excluded.
13. Changes to these terms
We may update these terms. If a change affects you materially, we will let you know by email before it takes effect.
14. Law and contact
These terms are governed by the laws of the Republic of South Africa. Questions about these terms can be sent to support@superlativehosting.co.za.