All our invoices are paid by EFT (electronic funds transfer) into our business bank account.
1. Open your invoice
Sign in to your portal and go to Billing. Open the invoice you want to pay. It shows our bank details, the amount and the due date. The same details are in the email we send with each invoice.
2. Pay from your banking app
Add our account as a beneficiary and pay the amount shown. Use the invoice number as your payment reference, for example SH2026-0012. This is how we match your payment to your invoice.
3. Upload your proof of payment
On the invoice page, upload the proof of payment from your bank. This helps us find your payment quickly.
What happens next
We check our bank statement and mark the invoice as paid once the money has reflected. Payments between the same bank usually reflect quickly. Payments from other banks can take one to two business days. You get an email when your payment is confirmed.
Did this solve your problem?
If not, open a support ticket and tell us what you are trying to do.